Sometimes Video Studio will give an error message that says "Failed to upload" for a video file. More often than not this is because the file has some format error, we do extensive checks on uploaded files to ensure that they will be able to render correctly.
A problem with this is that a lot of these files look correct and displays as they should on your computer's desktop – since the operating systems take care of a lot of these issues for the user.
When a file fails to upload there isn't anything you as a user can do within Video Studio to remedy the problem. You will have to fix the file itself – and for doing that, we suggest you use the free software Handbrake. With HandBrake, you can convert a file to a new file quite quickly and get a "fresh" version of the file, a version that hopefully will pass the format check in Video Studio.
Here's how to download and use Handbrake to rescue a problematic video file.
- Head on over to the HandBrake site and click "Download HandBrake." (The site has probably already auto-suggested the correct platform version for you, otherwise click "Other Platforms" and choose the desired version.)
- Install HandBrake (and other extensions if it prompts you to).
- Start HandBrake, it will prompt you to open a file. So open the file you're having an issue with.
- Choose a preset for conversion, often one of the "Fast…" presets will work correctly for this. The "Fast1080p30" works most of the time.
- Give your new video file a name (give it a new name not to confuse it with the old one) and choose a destination for it.
- Press "Start" and wait for the conversion to happen.
When the conversion has ended, see if this new file plays correctly on your computer. Then try and upload it to Video Studio. Hopefully, this conversion has helped clear the issues with the original file.
Fixing an anamorphic file
Sometimes a video file uploads correctly but the thumbnail and the video gets skewed proportions. This is most likely because it's an anamorphic video file. If you see this happening you can also use Handbrake to correct this.
- Check the "Size" information on the start view. If there is a difference between the Storage value and the Display value you will need to change a setting before converting the file.
- On the "Dimensions" tab, locate the dropdown for "Anamorphic" and choose "Off" before you do your conversion.